Return Policy

In some cases GearSource.com™ accept returns as long as the item is returned within 7 days in its original condition and has been approved in advance. For details concerning our return policies, please see our Buyer Terms Agreement by clicking here.

 

Shipping

I have received an order inquiry, but it's asking me for Measurements and Weight. What for? Because we typically handle shipping calculations, we require accurate measurements on all items we're shipping. You will receive an email for each order asking you to confirm shipping details.  Just measure the weight and dim's of each separate shipping package and let us know when we can pickup.

 

Payment

Do I have to pay in advance?

Yes and no. Yes, all GearSource.com™ orders are prepaid but not until once we've confirmed availability and shipping details. No - when you place the order, you are not required to pay. This system allows our system to work perfectly for both customers and vendors and keeps our prices down. Because we accept most credit cards or even approved checks and Wire Transfers, we are probably the most flexible company in our business. Your payment is held secure until you're happy with your purchase and the vendor has completed his obligation.

As a Vendor, am I paid in advance?

No, in most cases, we will not pay our vendors in advance. The idea is that we act almost like an Escrow, protecting our buyers, and sellers. We want to wait until the buyer receives an item before we release his payment to you. To request an alteration to these terms, please contact accounting@gearsource.com.

Can I pay by credit card, and feel secure?

Yes. Your payment is processed using Verisign, a secure online payment gateway used many of the worlds largest e-commerce business'.

How do I send a wire transfer?

When you login to pay - you will be given this option and will have received the Wire Transfer instructions in the payment request email. You will take these instructions to your bank, and they will take care of the rest! Often, when you are buying from a location other than N America, a wire transfer is the best form of payment to use and typically only takes 24-48 hours. If you have any questions or require our wire information, please contact e-mail: accounting@gearsource.com.

Does GearSource.com™ accept Foreign credit cards?

In some cases, we will accept a credit card from a foreign country, however, due to the high volume of credit card fraud in certain regions, most foreign credit card payments will require additional approvals and may be declined by management even though they are approved by the bank. This is for our protection, and the protection of our vendors. As an option, any foreign customer is able to send us payment via wire transfer with minimal cost to you!

 

Listings

Is there a cost for me to list my gear?

No, listings are completely free. In the listing process, you will establish our selling price, which will include a small commission for the sale of your item. We do not charge for a listing, and spend a lot of time and effort marketing your item for free!

Is there a limit to the number of listings I can place?

No, of course not. We want to become your inventory partner, and help you anytime you have items to move. Please, list your entire inventory with us!

What is the difference between an item listing and a stock item?

Our new listings system is based on a backbone database that we call our "Stock Items Database". Here, we are working to list any and every piece of gear that anyone might offer for sale. Then - our customers will add their Item Listings under that stock item. So when you visit a stock item, you may see numerous listings within that stock item making for a very unique and simple shopping experience.

What is a Need Zone Listing?

The Need Zone is a special area we've created for items that you may be looking for, but do not see available on the site. You can post a listing, similar to a "want ad" and wait for our users to respond with their items that may match your need. If you're browsing the Need Zone, and see a listing for something you have sitting in your inventory, you can click on that need, and either suggest your listing (if it's already posted for sale on Gear-Source) or add your new listing. This will send an automated response to the person who place the Need Zone Listing on our site.

 

Browsing Questions

What is the best way to find what I am looking for?

On GearSource.com™ we offer both search and browse based shopping experiences. Search is when you type an item name in a search field, click enter - and then wade through the results. Browsing is done by clicking a category, then a sub-category and continually drilling down until you finally locate something you wish to purchase. Our search system is a Learning based system. Using algorithms created by people much smarter than most of us, our system will continue building within itself - new suggestions - that it'll feed back based on questions you're asking. Tell ya what, try it! Much easier than explaining it.

By registering for your mailing list, what am I getting myself into?

We send out a Daily Blast each morning. This email has become a staple of the production industry and has been said to be "as important to my morning as my first cup of coffee". This email includes the listings added or edited in the past 24 hours plus any new Need Zone listings and News items.

Speaking of privacy, GearSource.com™ will ALWAYS protect your privacy, and therefore, will not sell, rent or otherwise distribute your information. You can review our full Privacy Policy by clicking here.

What is Give Feedback?

The Give Feedback icon and link can be found in the lower right corner of each page of GearSource.com™. The feedback system was added to provide our users with the opportunity to submit feedback (good or bad) that will help us to facilitiate a better environment for Buyers and Sellers on GearSource.com™. The feedback is confidential and the reports are only distributed to key GearSource personnel to allow us to deal with it appropriately.

 

Video Tutorials

What if I need more information or help wading through your site?

We recently began offering Video based tutorials covering all of the GearSource.com™ major functions including Listing, Shopping, Registration and more. These will be constantly updated, and more will continue to be added so check back. Our tutorials are located HERE.